Netgear ReadyNAS Duo 2-Bay (Diskless) Desktop Network Attached Storage RND2000 You need to support yourself technically – L. YANG – Jersey City, NJ
I normally don’t write reviews for anything. But after spending hours with people obviously operating in India (Netgear does have 24/7 support, but I don’t know whether they outsourced all the technical support or just the after-hour), I feel entitled to comment briefly on the level of support you can expect.
Support line? What support line?
The people on the other end of the phone sounded so high-school with their knowledge of the product it’s laughable they call themselves support line. I was kicked back to a different line after trying their main line and the 2nd guy said he only offered paid service. Kicking me back to “level 1 technician”, he transferred me to a number where I was asked to call the main support line AGAIN, coming full circle. I called nevertheless in frustration since that’s the only free support line I could get (After 90 days, all phone service for Netgear products will incur costs, even the main line). The guy stayed with me for eternity and I tried to explain to him the symptoms 3 different ways but he kept asking me unrelated questions, which he seemed to simply check off some cheat sheet. He put me on hold a number of times to confer with someone else and eventually was only able to give me the excellent advice along the lines of try everything in the frontend and call back if the issue persists.
No-good forum
Netgear does have a forum for their ReadyNAS products, but it is badly organized and nearly impossible to find anything that explains common issues. Numerous posts on niche issues also seem to indicate ReadyNAS is less “ready” for a whole bunch of functions/environments than some of its casual reviewers will have you believe.
I was eventually able to solve the issue myself after pinpointing the cause to a conflict between ReadyDLNA service and batch transfer of files. But if you don’t have some level of technical competency with NAS devices or superhuman stamina, I would definitely say that the DUO is not for you as Netgear seemingly would rather you solve their product issues on your own.
Netgear: RND2000-100NAS The ReadyNAS Duo is perfect for homes with more than one computer. Unlike a USB drive, the ReadyNAS connects to the network and is simultaneously accessible via all connected Windows or Macintosh computers. If there is a broadband Internet connection and a home router, the ReadyNAS can be set up to provide secure access to all the stored files remotely via the Internet.For added protection of stored data, an optional second hard disk drive can be installed. The spare hard drive will keep an extra copy of all the data and instantly take over if the first hard drive should fail. Advanced media streaming support allows the ReadyNAS to directly serve media, with no PC required. Officially licensed BitTorrent client allows downloading to occur without the need for an additional computer. A web-based interface facilitates download management from computers, and a special NETGEAR digital entertainer interface allows management from the select NETGEAR device. The NETGEAR ReadyNAS Duo, a member of the award-winning ReadyNAS family of advanced network storage products, is the ideal storage and file sharing solution for the home or small-office. This compact, quiet, and very low-power-consuming, network attached server lets your network users share all your files, including music and video, easily and securely. The Duo has two storage bays and supports RAID for secure storage with great performance.
The ReadyNAS Duo is a compact but powerful storage device that can store and stream your digital media throughout your home . |
With two drive bays, you can easily upgrade the Duo for data redundancy. View larger. |

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Fast Network Storage and Media Streaming for the Entire Network
The ReadyNAS Duo is compatible out of the box with computers running Windows, Mac OS, or Linux. You don’t need to install any special software to get started. One person can be editing photos in one room, another might be listening to music, and a third could be watching video files — all working off the ReadyNAS. The ReadyNAS Duo features a 10/100/1000 Ethernet connection, so everyone will have fast access.
With the Duo, you don’t need to keep your computers running to stream media files. Thanks to its built-in media server capabilities, the Duo can connect via your network to such devices as the NETGEAR EVA8000, Sonos Digital Music System, Apple iTunes clients, Sony Playstation 3, Microsoft Xbox 360, and more.
It also features Logitech’s SlimServer software, which means you can stream the music stored on the Duo directly to your Logitech Squeezebox Boom, Duet or Classic devices, completely bypassing your computer. In fact, the Duo will work with just about any DLNA-compliant device.
The Duo also has a built-in BitTorrent client that lets you download files via BitTorrent directly with the Duo, letting you keep your computer off. You can even set your ReadyNAS up to serve web pages directly thanks to the web server built-in.
Simple, Web-Based Set Up
Although the Duo has several advanced server features, you don’t need to have a degree in IT administration to set it up or administer it. Thanks to it’s easy-to-use, Web-based administration interface, you can easily create user accounts, change user permissions, set storage capacities for each user on your network. The interface, called Frontview lets you configure every detail of the device, as well as check on its health and status. And if you ever run into situations that you need support for, NETGEAR hosts www.readynas.com, a knowledge-base site where a community of ReadyNAS users and technicians can help answer just about any question you might have.
RAID for Great Performance and Security
The ReadyNAS Duo features powerful RAID, or Redundant Array of Independent Disks, capability that allows for great performance or security. Basically, RAID means that if one of your disks fails, your data is still available on the second disk. This feature adds a high level of security to your data, ensuring that you’ll never lose your valuable data due to a disk failure.
NETGEAR’s FrontView web-based control panel makes configuration and administration simple. View larger. |
The Duo supports RAID 0/1 as well as NETGEAR’s proprietary X-RAID. If you choose to run X-RAID, you can add more storage capacity by simply replacing the two disks with two larger ones, one at a time. The X-RAID will automatically move your files over and expand your disk capacity. The ReadyNAS Duo lets you choose the most appropriate set up for your environment. And thanks to its hot-swappable capability, you can add disks to the ReadNas while it is running, and it will make all the right decisions for you. You simply choose the RAID level you want, and the device will do the rest.
Bring Your Own Drives for Custom Capacities
This ReadyNAS Duo is a diskless version, so you can buy your own drives for installation and create whatever capacity you need. The ReadyNAS Duo can handle two SATA or SATA II drives. If you prefer, there are also versions of the Duo with preinstalled hard drives at 500 GB, 750 GB, and 1 TB capacities.
Compact, Energy-Efficient Design that is Easy to Set Up
The ReadyNAS Duo features a compact design that is quiet and energy-efficient. A low-power function lets you reduce its power consumption to less
The ReadyNAS Duo can serve files to all your computers and compatible media players in your home. |
than 20 watts during low use time; you can also schedule the Duo to automatically power down and turn back on, saving even more energy.
A bit taller than a coffee cup, the Duo measures a compact 5.56 x 3.98 x 8.70-inches (HxWxD). It’s constructed of sturdy and durable metal. A metal door swings open to reveal two hot-swappable trays onto which drives can be easily installed and slide into the unit.
NTI Shadow Backup Software Included and Time Machine Compatible
NTI Shadow is included with the Duo, making backups a cinch. Every time you save your files on your computer, the Duo backs them up and also lets you revert to previous versions of your files. If you are running a Mac, the ReadyNAS is also Time Machine compatible.
Three USB Connections Let You Plug Additional Accessories
There are three USB 2.0 ports on the ReadyNAS Duo, extending its utility and allowing you to connect virtually any USB storage device for additional storage. You can also connect a USB printer and share printing capability with everyone on the network.
Support Forums and Industry Leading Warranty
A thriving and helpful community at www.readynas.com provides support, and NETGEAR backs up the unit with a class-leading 3-year warranty.
What’s in the Box
ReadyNAS Duo, two hard disk trays, quick installation guide, warranty card, power adapter, power cable, Ethernet cable, installation CD, ReadyNAS discovery utility, NTI Shadow for Windows and Macintosh.
Netgear ReadyNAS Duo 2-Bay (Diskless) Desktop Network Attached Storage RND2000
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